One last go, re-scheduled for a third time, still no show. Somewhat frustrated, had some tough words with Glen Dimplex, particularly since I’d paid up front for a service not received. Re-booked for the following Tuesday when they said they would send ‘their own engineer’. Transpired that the engineer hadn’t received the information and didn’t know he was supposed to come. Spent some 30 mins on the phone trying to get through to Glen Dimplex to find out what was happening. So paid their fee, arranged for a chap to come the following Monday and they said, very nicely, that he would ring on Monday morning before 10 to let us know roughly what time he would arrive.
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